Frequently Asked Questions
Everything you need to know about your daily brew and delivery.
How do you ensure the coffee beans are fresh?
We work directly with local artisan roasters who roast in small batches. Most orders are dispatched within 24-48 hours of roasting to ensure you receive your beans at their peak flavor profile.
What is the standard shipping time for orders?
For major metropolitan areas, delivery typically takes 1-3 business days. Regional areas may take 3-5 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer pre-ground coffee or only whole beans?
Most of our coffees are available as whole beans to preserve freshness, but we offer various grind settings (Espresso, Filter, or French Press) for many of our popular blends upon request.
Can I return coffee beans if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is a quality issue or a shipping error, please contact our support team within 7 days for a resolution.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), instant EFT via PayFast, and various digital wallets to ensure a secure and seamless checkout process.
Do you offer international shipping?
Currently, we focus on providing the freshest experience to our local customers and only ship within the country. This ensures that the coffee doesn't spend too much time in transit.